Frequently Asked Questions
Find answers to frequently asked questions about BrandBolt’s digital marketing and managed IT services. Learn about our process, pricing, services, and how we help SMBs grow.
General Questions
What is BrandBolt Digital Solutions?
BrandBolt is a comprehensive digital marketing and managed IT services agency specializing exclusively in small and medium businesses worldwide. We provide enterprise-level solutions at SMB-friendly pricing, serving as your complete partner for digital growth and technology management under one roof.
Who do you work with?
We work exclusively with small and medium businesses across all industries globally. Whether you’re a local service provider, professional practice, retail business, or B2B company, we deliver tailored solutions that address SMB challenges and growth opportunities.
Where are you located and do you serve international clients?
We serve SMBs worldwide without geographic limitations. Our global approach means we understand diverse business challenges and deliver solutions that work across markets, time zones, and industries regardless of your location.
What makes BrandBolt different from other agencies?
Unlike agencies spreading across multiple client types, we focus exclusively on SMB challenges. We combine both digital marketing and managed IT services under one roof, eliminating vendor complexity while delivering integrated solutions that work together seamlessly for your business growth.
Digital Marketing Services
What digital marketing services do you offer?
We provide comprehensive digital marketing including social media management, performance marketing campaigns, local SEO optimization, Google Business Profile management, brand reputation management, website development and redesign, and website performance optimization. All services work together as integrated strategies for maximum impact.
Do you create custom websites or use templates?
We create custom websites tailored specifically to your business needs, industry requirements, and growth objectives. Every website is designed from scratch to reflect your brand identity, showcase your services effectively, and convert visitors into customers through strategic design and functionality.
How long does it take to build a website?
Website timelines vary based on complexity and requirements. Typical projects range from 4-8 weeks including discovery, design, development, content creation, and testing phases. We provide detailed timelines during initial consultations based on your specific project scope.
What is local SEO and do I need it?
Local SEO optimizes your online presence to appear prominently when customers search for businesses in your area or industry. If you serve local markets, attract regional clients, or compete in specific geographic areas, local SEO is essential for capturing customer searches and generating qualified leads.
Do you manage social media accounts?
Yes, we provide complete social media management including content strategy, professional content creation, posting schedules, community engagement, and performance tracking across all major platforms. We create content that resonates with your audience while building brand awareness and customer relationships.
What is performance marketing?
Performance marketing includes paid advertising campaigns across Google Ads, Facebook, Instagram, and other platforms designed to generate measurable results. We create targeted campaigns focused on your business objectives, whether that’s lead generation, sales, website traffic, or brand awareness with clear ROI tracking.
How do you measure marketing success?
We track metrics that directly impact your business growth including website traffic, lead generation, conversion rates, customer acquisition costs, and revenue attribution. You receive transparent reporting showing exactly how marketing efforts contribute to your business objectives with actionable insights.
Can you help with online reputation management?
Absolutely. We monitor reviews across Google, Yelp, social platforms, and industry-specific sites. We respond professionally to feedback, implement strategies encouraging positive reviews from satisfied customers, and protect your brand reputation through proactive reputation management that builds customer trust.
Managed IT Services
What managed IT services do you provide?
We offer comprehensive IT support including 24/7 helpdesk, cloud infrastructure management across major platforms, Microsoft 365 services, cybersecurity protection, data backup and disaster recovery, network administration, and server management. We serve as your complete IT department.
Do you offer 24/7 IT support?
Yes, we provide round-the-clock IT support and monitoring to ensure your business technology operates smoothly. Our support team handles technical issues, system monitoring, security threats, and urgent IT needs regardless of time zones or business hours.
Which cloud platforms do you support?
We manage cloud infrastructure across AWS, Microsoft Azure, Google Cloud, Oracle Cloud, DigitalOcean, and VMware. Our cloud experts handle migration, optimization, security, and ongoing management regardless of which platform best suits your business requirements.
What Microsoft 365 services do you manage?
We handle complete Microsoft 365 administration including Exchange Online email management, SharePoint collaboration setup, Teams deployment, OneDrive configuration, and Microsoft Defender for Business security. We ensure your Microsoft environment operates efficiently and securely.
How do you handle cybersecurity?
We implement multi-layered cybersecurity including firewall management, antivirus protection, threat monitoring, security updates, employee security training, and incident response planning. We protect your business from ransomware, phishing, malware, and other cyber threats with proactive security measures.
What happens if our data gets compromised?
We implement comprehensive data backup and disaster recovery solutions ensuring your critical business data is protected and recoverable. Our backup systems create regular encrypted copies stored securely offsite, with tested recovery procedures that minimize downtime during any data loss scenario.
Do you provide on-site IT support?
Our services are primarily remote, allowing us to serve clients globally efficiently. We handle most IT needs remotely through secure connections. For situations requiring physical presence, we coordinate with local technical partners in your area when necessary.
Pricing and Packages
How much do your services cost?
Pricing varies based on specific services, business size, and requirements. We offer flexible pricing models including monthly retainers for ongoing services, project-based pricing for implementations, and performance-based options for marketing campaigns. Contact us for customized quotes based on your needs.
Do you require long-term contracts?
We offer flexible engagement options. While some clients prefer annual agreements for predictable pricing, we also provide month-to-month arrangements. Our goal is building long-term partnerships based on results and satisfaction rather than contractual obligations.
Can we start with one service and add more later?
Absolutely. Many clients begin with specific services like website development or IT support, then expand as they experience results. Our integrated approach means adding services enhances overall effectiveness, and we scale solutions as your business grows.
Do you offer payment plans?
Yes, we provide flexible payment options including monthly billing for retainer services, milestone payments for project work, and customized payment schedules for larger implementations. We work with your budget and cash flow requirements.
Technical Questions
What if our current provider manages our services?
We handle smooth transitions from existing providers including data migration, credential transfers, and service continuity. We coordinate directly with current vendors when necessary to ensure zero disruption to your business operations during transitions.
Can you work with our existing tools and systems?
Absolutely. We integrate with existing business systems, marketing platforms, CRM software, and IT infrastructure. We assess current tools, recommend optimizations, and ensure new services work seamlessly with your established workflows and technology investments.
What happens to our data if we stop working together?
You retain complete ownership of all your data, content, and assets. We provide full exports, access credentials, and documentation ensuring smooth transitions. We never hold your business assets hostage and facilitate professional handoffs if partnerships conclude.
Do you provide training?
Yes, we provide training on systems we implement including website management, social media tools, marketing platforms, and IT systems. Training ensures your team can handle day-to-day operations while we manage strategic and technical aspects.
Still have questions?
Contact us directly for personalized answers about your specific business needs and how BrandBolt can help you grow.